FAQ

Frequently Asked Questions

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+How do I schedule my headshot?

Scheduling a session is easy and takes less than 5 minutes. Book a session online or call before if you need more information. Once you book your session online, you'll receive an email and text confirmation for your appointment 1 day and 2 hours before your session. You can reschedule or cancel online as well.

+ How should I dress for my headshot?

Choose subtle colored shirts/blouses and dark colored jackets. Avoid patterns, bright colors or any items that draw attention away from your face. Make sure whatever you wear is well pressed.

+ Any tips for my hair and makeup?

Having your hair and makeup professionally done are the icing on a good headshot cake. Our Business headshot sessions includes a professional makeup application at the studio, but you are always welcome to come makeup ready. Our Abbreviated headshot sessions do not include makeup. We recommend having your hair professionally done somewhere you're familiar and comfortable with.

Ensure that your skin is matte. While most skincare products offer added moisture and glow, for your photo session, your face should be oil-free. Hair should be styled to your liking, but tame. Consider getting a manicure, and using lotion on your hands, arms and neck.

Pro tip: Bring your comb/brush for your photo session.

PLEASE NOTE: IF YOU’D LIKE TO BRING YOUR OWN MAKEUP ARTIST TO OUR STUDIO THERE’S A $100 FEE (CLEANING, TIME AND SPACE USAGE FEE).

+My plans changed & I need to reschedule. What should I do?

We understand that plans can change. We do require 24-hour notice for cancellations, changing a session time, or arriving more than 20 minutes late. There's a $125 fee for any session cancelled or changed with less than 24-hour notice, and a $200 fee for any session with makeup/hair styling cancelled or changed with less than 24-hour notice. Please note that we may cancel makeup session if you arrive late.

+ Where is your studio located?

Our studio is located at 1401 Florida Avenue, NW in Washington, D.C., on the corner of Florida and 14th Streets. There's a 7-11 store next door to us. We're conveniently located a few blocks from the U Street/African-American Civil War Memorial/Cardozo metro station on the Yellow/Green line.

+ I booked my session. What do I need to know?

Great! We can’t wait to work with you! Headshot photo sessions are designed to be fun and easy. As we shoot, we'll review the images together and by the end of the session you'll have a selection of favorites from which to choose your final image(s). (And yes, it's true. We make a mean cappuccino during every session.)

+ Is parking available?

Metered parking is available on 14th Street and 2 hour street parking is available directly in front of the studio and along the opposite side of the street.

+ What does real-time image review mean?

We've eliminated the need for proofs. An on-site photo technician will help you and your crew pick their best image on the spot. If you don't like it, we'll take the photos again!

+ Our team is growing. What happens when we add new staff?

We'll take care of the rest. Have your employees contact us to schedule a 10 minute appointment in our D.C. studio. We'll make sure their photo matches your team's "look" to ensure consistency across your whole organization.

+ What is the turnaround time for team headshots?

Image editing, retouching and delivery as fast as 2 business days. Retouching includes skin smoothing, blemish removal and eye enhancement.

+ How quickly will I receive my photos after my photoshoot?

The typical turnaround time is between 24-48 hours depending on your package.

+ How can I use my photos once you send me the high resolution files?

After you've made your final image selections, you'll receive access to high-resolution digital files and limited general licensing for the images. This means you can use them for printing, posting online and sharing with family and friends. Exceptions such as placement on products for sale and/or books applies and may incur additional fees. Contact us directly for more information.